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Rating Summary

5
 
4
 
3
 
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Fixed residential Garage Door

5
10 May 2018 , Eric , Massachusetts

So I met Dan Cortese one day while serving him lunch,
And I was telling him That my garage door spring had snapped. He immediately gave me a business card and had me call the office to schedule… Read more
So I met Dan Cortese one day while serving him lunch,
And I was telling him That my garage door spring had snapped. He immediately gave me a business card and had me call the office to schedule an appointment. The day of the appointment Dan was right on time, professional, and had an estimate to me by the end of the day. The day of the repair, the technician was again on time and did a great job repairing my garage door. From beginning to end everything went great.

Enlarged Two Garage Doors

5
06 April 2018 , Robert , Massachusetts

Excellent experience all the way through the process. Hank was tremendous with his recommendations. Results were great and we're very happy with the clean look, the quiet operation and the… Read more Excellent experience all the way through the process. Hank was tremendous with his recommendations. Results were great and we're very happy with the clean look, the quiet operation and the latest smartphone and Wi-Fi capabilities.

Door Improperly Installed

1
04 April 2018 , Paul , Massachusetts

Very poor installation. Door was installed incorrectly. Wifi does not work. Bulb blew out on motor. Called several times and issues with installation still not resolved.

Company response:

We have been in business for over 60 years and have NEVER given up on a job. We handle all warranty calls immediately and with more priority then a new call. We will make sure all issues are resolved to the customers satisfaction and we have a team of office staff available anytime to address issues. In this day and age it is a disheartening that one star reviews can so quickly tarnish our reputation when we have built a business on customer service and satisfaction.

Homeowner

5
04 April 2018 , Fred ,

installer mr jon smith was very detailed
I was very sad to here mr perry was retiring the 12th
Of this month. Sure had some interesting conversation
With him.

Garage door install

5
02 April 2018 , Barbara , Massachusetts

The job was done so well and in less time than I expected.
The installer was a very nice man who worked quietly and
efficiently. Thank you very much.

Impressive Door Installers

5
27 March 2018 , Jon , Massachusetts

Once we knew we needed to replace the doors I happened to be talking to my next door neighbor who had his replaced about 5 years ago. He was emphatic about Door Systems, gave me the related paperwork… Read more Once we knew we needed to replace the doors I happened to be talking to my next door neighbor who had his replaced about 5 years ago. He was emphatic about Door Systems, gave me the related paperwork he had kept, said there's no choice better, and that was that. We were sold after meeting Hank, and now are very happy with the choice of a very impressive company.